Support for Webcast Problems

We are now webcasting using Flash and MPEG4 media which can be played by most browsers in PCs and by the players in Mac desktops and notebooks (iPhone, iPad, and iPod users receive separate streams and use their own players). PC and Mac computer users should have seen a large player window with a play arrow in the center of the Live Worship Webcasts page. If you did not see this, first update your Flash Player here.

If the Player still doesn't appear, please be sure:

• You are not using an old shortcut, favorite, or bookmark, as the webcast page is changed. If you have such bookmarks or links saved, please delete them.
• Go to the live webcast page by starting from the home page. Click Live Webcast on the left panel just below Online Media Resources. This should take you to the new page and player.
• If you still don't see the player, you probably need to clear your cache (delete all your temporary Internet files in the browser). After clearing the files, close your browser, restart it and navigate to the page again.
• If you would like to use a different player, we highly recommend the free VLC Media Player.
  
• If the player still doesn't appear, contact us at the number below and give us information on your situation.

If the procedures above to not resolve your issues, please call our Control Room at 614 255.3184. Someone will be available to take your call and hopefully resolve the problem, give you guidance, and take down contact information.

Thank you for your patience.

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